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How to Order

How to order

How to place an order.

The nine stages of an order, what happens at each one, and the commercial terms we work on. Quantities, pricing and timing are confirmed per programme, because they depend on the product, the fabric and the season.

Start an enquiry What to send us

The order journey

The nine stages of an order.

This is the sequence for a first order on a brand-new style. Repeat orders on approved styles omit stages two and three and move considerably faster.

Worth knowing: much of any apparel calendar is not sewing. A substantial part is fabric being knitted or woven and dyed to your shade, and a further part is fit and colour approval, which moves at your pace. We issue a dated calendar at order confirmation so the schedule is agreed rather than assumed.

STAGE 01

01 — Enquiry & indicative costing

You send styles, quantities, target price and delivery window. We check feasibility, identify the right factory type and come back with an indicative FOB costing. If your target price is not achievable we say so straight away, and explain what would need to change: fabric, construction, quantity or delivery date.

You provide: Tech pack or sketches, quantities, target price, destination, delivery window
You receive: Indicative cost sheet, feasibility notes, proposed development calendar
Owner: Merchandising

STAGE 02

02 — Development & proto sample

We build or refine the tech pack, source fabric and trim options, cut a first pattern and produce a proto sample in available fabric. The proto proves construction and proportion, it is not a fit or colour approval. You receive photographs before the courier goes out, so obvious corrections start immediately rather than after transit.

You receive: Proto sample, fabric hangers, trim card, photographs, revised cost sheet
Typical duration: Varies by category; confirmed in the development calendar
Owner: Product Development

STAGE 03

03 — Fit, colour & material approval

Fit samples in your base size, graded to a full size set. In parallel: lab dips for every colour, strike-offs for prints, embroidery sew-outs, and a physical trim card. Nothing proceeds to bulk booking until every item on this list carries a written approval from you. The number of submits depends on how complete the specification is at the outset.

You approve: Fit sample, size set, lab dips, strike-offs, sew-outs, trim card, care and content labels
Typical duration: Depends on the number of fit submits and your review time
Owner: Product Development & Merchandising

STAGE 04

04 — Order confirmation & booking

You issue the purchase order; we issue a proforma invoice and confirm the allocated factory by name. Materials are booked, the production slot is locked, and you receive the time-and-action calendar for the whole order. From this point you receive written progress reports through to shipment.

You provide: Purchase order, L/C or advance payment per agreed terms
You receive: Proforma invoice, named factory and address, full TNA calendar, compliance certificate set
Owner: Merchandising

STAGE 05

05 — Materials in-house & PP approval

Fabric arrives and is inspected to the 4-point system before cutting is authorised. We produce the pre-production sample in actual bulk fabric, trims and packaging. Once you approve it, we hold the PP meeting on the factory floor with the production, quality and cutting teams present, using the approved sample as the physical reference.

You approve: Pre-production (PP) sample, the single most important approval in the order
Checks performed: 4-point fabric inspection, shade band approval, shrinkage and wash tests
Owner: Quality & Production

STAGE 06

06 — Bulk production & inline QC

Cutting, sewing, washing and finishing. Our QC team attends the sewing floor at several points through the run, checking measurements, construction and shade against the approved PP sample. Findings are corrected on the line while the order is still fixable, not discovered at final inspection when the only options are rework or discount.

You receive: Written progress reports with photographs and output figures
Inline checkpoints: Multiple points through the sewing run
Owner: Quality Assurance

STAGE 07

07 — Final random inspection

Once the order is substantially packed, we run a final random inspection against internationally recognised sampling standards, at the level agreed with you. You receive the full report with photographs and a clear pass or fail. A failed lot is re-checked in full and re-inspected before shipment, at the factory’s cost.

You receive: Final inspection report, measurement sheet, defect log, carton and packing photographs
Standard: Internationally recognised random sampling standards
Owner: Quality Assurance

STAGE 08

08 — Ex-factory, shipment & documents

We book space with your nominated forwarder or ours, supervise container stuffing, and issue the complete export document set to your bank once the container leaves. Air freight, LCL and FCL all handled; DDP available to most destinations on request.

Documents issued: Commercial invoice, packing list, bill of lading or AWB, certificate of origin (GSP Form A where applicable), inspection certificate, test reports
Terms available: FOB, FCA, CFR, CIF, DAP, DDP
Owner: Shipping & Documentation

STAGE 09

09 — Delivery review & carry-forward

After delivery we request your receiving report and warehouse feedback. Any issue identified, whether a measurement drift, a trim failure in retail or a packing method that slowed your distribution centre, is recorded against the style and applied to subsequent orders.

You receive: Season review, defect analysis, carry-forward action list, reorder costing
Reorder lead time: Materially shorter on approved styles
Owner: Merchandising

Apparel designer working on technical sketches and patterns

Machine operator sewing a garment on an industrial machine

Shipping port with stacked cargo containers awaiting loading

Before enquiring

Information required for an accurate quotation.

The more of this you can provide, the tighter the costing. A reference photograph alone is fine; we will build the specification with you before quoting.

Open the enquiry form Email your tech pack

Enquiry checklist

Technical sketch or reference sample: front, back and any detail views.
Fabric specification: composition, construction, GSM or oz, finish.
Measurement chart: points of measure with tolerances, in your base size.
Size range and ratio: for example S–XXL at 1:2:3:3:2:1.
Colourways: Pantone TCX or TPG references, plus quantity per colour.
Trims and artwork: labels, tags, buttons, zips, print or embroidery files.
Packing instructions: polybag, hanger, folding, carton and barcode requirements.
Target price and Incoterm: together with the destination port or door.
Delivery window: the date goods must be in your warehouse.
Compliance requirements: certifications, testing protocol, nominated labs.

Sampling

Sample types and their purpose.

Confusing one sample type for another is a common cause of order failure. What each one actually confirms:

Sample types and what each one confirms
Sample	What it proves	Fabric used
Proto / development	Construction, proportion and overall look	Any available similar fabric
Fit sample	Measurements and fit in your base size	Actual or close substitute
Size set	Grading accuracy across the full size range	Actual fabric
Salesman (SMS)	Showroom and pre-sell presentation	Actual fabric and trims
Pre-production (PP)	The bulk standard, the reference for the whole order	Bulk fabric, trims and packaging
Shipment sample	Record of what actually shipped	Pulled from packed bulk

Sampling charges are quoted per style and are normally credited against your first bulk order. Courier is on the buyer’s account or collect number. Never approve bulk against a proto sample: the PP sample is the only approval that governs production.

Machine operator sewing fabric on a garment factory floor

Quality

Inspection at every stage of production.

Defects identified during sewing can be corrected on the line at minimal cost. For this reason our quality team attends the floor at several points through the run, in addition to final random inspection.

Quality assurance

Our inspection standard.

We inspect against internationally recognised random sampling standards, at the acceptance level agreed with you for the programme. Critical defects are zero tolerance.

You may appoint SGS, Intertek, Bureau Veritas, TUV or your own inspector, instead of or alongside our team. We coordinate access and share our own report either way.

See factory compliance

CHECKPOINT 01

Incoming materials

Fabric inspected to the 4-point system before cutting. Shade bands approved. Shrinkage, colourfastness and wash tests recorded. Trims checked against the approved card.

CHECKPOINT 02

Inline, through the run

Measurements, construction, shade and workmanship checked against the approved PP sample while the line is still running and corrections still cost nothing.

CHECKPOINT 03

Final random inspection

Once substantially packed. Full measurement audit, defect classification, carton and barcode verification, packing check, and a written pass or fail with photographs.

CHECKPOINT 04

Loading supervision

Carton counts verified against the packing list, container condition checked, and stuffing photographed and reported before the seal goes on.

Commercial terms

Payment terms, Incoterms and cost structure.

Payment terms

Irrevocable L/C at sight	Standard for new accounts. Advised through our bank in Dhaka.
T/T	A deposit against proforma invoice, with the balance against shipping documents.
Usance L/C	Available to buyers with an established trading history.
Sampling charges	Quoted per style; normally credited against your first bulk order.
Buying commission	Agreed in writing before the first order.

Incoterms 2020 we work on

FOB	Our default. Free on board Chattogram or Dhaka air.
FCA	Handover to your nominated forwarder at an agreed point.
CFR / CIF	We arrange ocean freight, and insurance under CIF.
DAP / DDP	Delivered to your door; DDP includes duty and clearance. Available to most US, UK and EU destinations.
Ex-works	Available on request, though rarely the cheapest option for the buyer.

What is inside an FOB price

Every costing we issue is broken down line by line, so you can see where the price comes from and challenge any part of it. Supporting quotations are available on request.

Materials

Fabric consumption and rate, plus trims: labels, tags, buttons, zips, thread, elastic, polybag and carton.

Making

Cutting, sewing, finishing and factory overhead, plus any value addition such as print, embroidery, wash or special finishes.

Compliance & logistics

Third-party testing and inspection, inland freight, port and documentation charges, and our commission shown as a separate line.

The balance between these lines varies widely by product. A printed heavy fleece and a plain woven shirt have very different cost structures, which is why we quote per style rather than publish a formula.